Veelgestelde vragen

On our website, you can contact us directly during our working hours (every workday between 09:00 and 17:00) via the Let's Chat button. Outside of our working hours, it is best to send us an email at info@scandilab.nl (info@scandilab.nl)or send a message via our contact page (https://scandilab.nl/en/contact). We will do our best to respond within 24 hours. Of course, you can also send us a message via our social media channels (https://www.instagram.com/scandilabnl/).

You can pay us using various payment methods (see options at the bottom of this page). It is also possible to pay with cash during an on-site appointment or an open day (https://www.scandilab.nl/en/showroom). Naturally, it is possible to receive an invoice for this as well. If your preferred payment method is not listed, please send us a message so we can look into the options together.

All our lamps are thoroughly cleaned, inspected, and prepared for immediate use. We replace the socket (E27) and the cord (standard 1 meter long) and sell our lamps including a new white ceiling rose. We strive for the very best quality and attach great value to the originality of our lamps. When a cleaning is all they need, they may still have a few scratches or signs of use – but this will always be photographed and described.

We supply the lamp with a new 1-meter long 2-core cord, a new E27 socket, and a new white ceiling rose with a plastic hanging hook. This means that you still need to provide a suitable light source yourself and prepare the ceiling for hanging the lamp. Please note that we manufacture lamps according to EU standards. The customer is responsible for checking – and adjusting to – the standards in their own country.

We recommend an LED light source with dimming capabilities. We personally prefer dimming systems that can be controlled via an application, allowing you to adjust the brightness and color yourself. The brightness (Lumen) and light temperature (Kelvin) are, of course, a personal choice, but for above the dining table, we usually recommend a light source of 810 Lumen (comparable to 8-10 Watts) and 2700 Kelvin. Curious about more information on lighting? Then read our blog (https://www.scandilab.nl/post/de-perfecte-lichtbron-voor-jouw-scandinavische-designlamp)about the right light source for your new lamp.